Saturday, July 31, 2010

Which version of office do YOU use

July 19, 2010 by Jonathan  
Filed under Technical, Training

Please help us with a VERY short survey (3 clicks maximum) Related Blogs Related Blogs on Which version of office do YOU use Microsoft Office 2010 – Powerful Office Suite by Microsoft … Mindjet Announced MindManager, Version 9 for Windows launches on … Set up a budget in Microsoft Office Excel The Funniest Office Email [...]

Free networking webinar

July 19, 2010 by Jonathan  
Filed under Press releases & news, Training

Recently, I spent 38 minutes online with Head of Sharp End Training USA, Pat Weber and my good friend, Richard Baker. We spent an interesting time discussing business networking both good and (oddly enough) mainly bad. There are some VERY interesting similarities (and a few differences) in networking in the US and the UK. Both [...]

Builders Tea & twitter

June 24, 2010 by Jonathan  
Filed under Customer Service, Management, Rants, photos

A couple of weeks ago, I got talking with a friend of mine in the USA on twitter. The conversation was about tea bags not been readily available in the US. (Most people I talk to say they don’t get twitter – why would they want to talk about making tea and sunbathing and other [...]

LinkedIn is TODAY

June 7, 2010 by Jonathan  
Filed under Press releases & news, Training

Later today (2pm UK), our LinkedIn for professionals and business will launch. Trying to explain to someone at a family barbeque yesterday what LinkedIn is, I resorted to “well, it’s kinda like facebook but for grown ups” 2 things here Firstly, facebook isn’t’ for (just) kids. It’s a useful platform for sharing and keeping in [...]

LinkedIn course debuts next week

June 4, 2010 by Jonathan  
Filed under Press releases & news, Training

Our latest course “LinkedIn for professionals and business” is produced in association with one of the leading business strategists around and ultra nice guy, Phil Richards. Phil takes you through the step needed to get going on LinkedIn and how he personally uses it both to generate business and to build and cement his profile [...]

how to write a customer focused letter

May 27, 2010 by Jonathan  
Filed under Customer Service, Management, Rants

A couple of days ago, I ranted about a letter I received from Abbey/Santander. I have calmed down a little now but I still rewrite the letter below for your information. (My good friend, Simon Roskrow reckons that I should send it to Santander HQ along with a charge for £40). Anyways, see what you [...]

Writing customer focused letters

May 17, 2010 by Jonathan  
Filed under Customer Service, Management, Rants, photos

Quite often when we are writing training courses, we often think “People should know this..” But quite often, they don’t – so we have to tell them. Like the person who was having a facebook fanpage designed and asked the designer – “Is it a good idea to have a link to my website from [...]

What is a Facilitated Workshop?

May 13, 2010 by Jonathan  
Filed under Management

A guest article today, from our very good friend Rhys Jones Facilitated workshops are a very powerful way of empowering a group of people to make decisions and produce work. This article outlines an approach to successful workshops. What is a Facilitated Workshop? The word “workshop” is sometimes used to describe a training event or [...]

Sample character reference letter

May 12, 2010 by Jonathan  
Filed under Management, Training

Writing a character reference can be tricky. You need to make sure that you get the main points of the persons character over in a short space of time without getting too boring. Here is a sample to use. Your address Date Phone Mobile Correspondents Address Character Reference – Fred Chump Dear Sir/Madam I have [...]

How to write an invitation Letter

May 11, 2010 by Jonathan  
Filed under Management, Training

Working out how to phrase an invitation letter can be tricky. You want to be polite, but at the same time, make sure that people do what you want – book in advance, turn up at the right time, wearing the right clothes etc Here is a sample to copy and paste Dear Mr. Hereboy [...]

 

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