Archive for 'Customer Service'

The dead lady’s office

(Many thanks to Sixdegreesfromdave for this one). Like the asda customer services clip is doesn’t really warrant any comment (apart from wishing that all that effort could be harnessed positively..) Related Blogs Related Blogs on The [...]

A common sense guide to email marketing

In the last few days, I have spent some time clearing unwanted email from my inbox. This got me thinking about email marketing. I understand that without marketing you are unlikely to get anywhere in business [...]

How to deal with complaints

How to deal with complaints – A different “how” to what you might expect… The thing to remember when dealing complaints is that they are FREE feedback on what your business is doing wrong. You don’t [...]

Customer Services – Not dead just hard to find

This is a simple story of two large corporations. One is large British corporation which is a household name. The other is a US based company with a large internet based presence. Recently, we had a [...]

Is assuming good manners too high starting point?

Getting material together for the “managing the training process course”, a couple of things struck us. Well first of all, a good manager should know what level to pitch the training and what prior knowledge trainees [...]

How to write a reference

How to write a reference is a question many managers, experienced and novice constantly find themselves asking. The problem is usually this Someone who works for you requests a letter of reference for another job. They [...]

Dealing with difficult people

Dealing with difficult people Dealing with easygoing people is easy but dealing with difficult people is difficult. We have read that it is unofficial policy at large call centres to simply hang up on a difficult [...]

When sales gets in the way of the day job

I have just been to a branch of a large financial institution to carry out some business. The first thing that slightly alarmed me was personal callers to the enquiry desk being put through on the [...]

Why this price match scheme isn’t worth the VIP card it is printed on

I have just been to the travel agents to buy some foreign currency. The conversation went something like this; “What rate do you have for (foreign currency) please, I want £100 cash worth ?” “That’s 2.20 [...]


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