Comments for Sharp End Training http://sharp-end-training.co.uk Wed, 28 Mar 2012 08:05:09 +0000 hourly 1 http://wordpress.org/?v=3.3.1 Comment on The buzz phrase generator – Become an instant expert by Sarah Cruickshank http://sharp-end-training.co.uk/the-buzz-phrase-generator-become-an-instant-expert/comment-page-1/#comment-1487 Sarah Cruickshank Wed, 28 Mar 2012 08:05:09 +0000 http://sharp-end-training.co.uk/blog/?p=674#comment-1487 Can I be Overall Organisational Concept please. Great post Jon :-) Can I be Overall Organisational Concept please.

Great post Jon :-)

]]> Comment on Why I Unfollowed so many people by Pluggio review | Sharp End Training http://sharp-end-training.co.uk/why-i-unfollowed-so-many-people/comment-page-1/#comment-1486 Pluggio review | Sharp End Training Thu, 22 Mar 2012 11:26:00 +0000 http://sharp-end-training.co.uk/?p=2389#comment-1486 [...] and if you want to read some more about my twitter thinking, check this out Get a Super NINJA LinkedIn profile. FREE Online Training course. Just jump over to [...] [...] and if you want to read some more about my twitter thinking, check this out Get a Super NINJA LinkedIn profile. FREE Online Training course. Just jump over to [...]

]]> Comment on how to write a customer focused letter by Mike http://sharp-end-training.co.uk/how-to-write-a-customer-focused-letter/comment-page-1/#comment-1484 Mike Wed, 21 Mar 2012 17:13:44 +0000 http://sharp-end-training.co.uk/?p=1383#comment-1484 Agreed. I think often big corporations send letters either with the intention of fobbing a customer off or at worst, being entirely dismissive and assuming their "goliath" to your "David" will win. Keeping at them works, or at least softens their stance. Agreed. I think often big corporations send letters either with the intention of fobbing a customer off or at worst, being entirely dismissive and assuming their “goliath” to your “David” will win. Keeping at them works, or at least softens their stance.

]]> Comment on How to annoy people on the phone by Beatrice http://sharp-end-training.co.uk/how-to-annoy-people-on-the-phone/comment-page-1/#comment-1483 Beatrice Wed, 14 Mar 2012 12:40:43 +0000 http://sharp-end-training.co.uk/?p=1778#comment-1483 It's tough being a telemarketer. Somehow I do have sympathy, maybe because I did cold-calling years ago. How can you build rapport? You try to call when people are at home, which is usually dinner time. Not the best time to call for the recipient, who wants to eat his dinner in peace. This also applies to any other time, it's never right. Yet, I am totally against cold-calls. If a company wants to gain my business, it certainly doesn't get it by calling me out of the blue, unwanted, and not agreed to. It's an invasion of privacy, simple as that. It’s tough being a telemarketer. Somehow I do have sympathy, maybe because I did cold-calling years ago. How can you build rapport? You try to call when people are at home, which is usually dinner time. Not the best time to call for the recipient, who wants to eat his dinner in peace. This also applies to any other time, it’s never right.

Yet, I am totally against cold-calls. If a company wants to gain my business, it certainly doesn’t get it by calling me out of the blue, unwanted, and not agreed to. It’s an invasion of privacy, simple as that.

]]> Comment on Why I Unfollowed so many people by Sarah Cruickshank http://sharp-end-training.co.uk/why-i-unfollowed-so-many-people/comment-page-1/#comment-1482 Sarah Cruickshank Tue, 06 Mar 2012 15:27:10 +0000 http://sharp-end-training.co.uk/?p=2389#comment-1482 Hi Jonathan, I follow very few of the people who follow me on twitter, but I do engage in conversations with them, my biggest hate is people who don't put anything in their profile, why would I follow someone who I don't know and have no idea what they do or what their interests are? Hi Jonathan, I follow very few of the people who follow me on twitter, but I do engage in conversations with them, my biggest hate is people who don’t put anything in their profile, why would I follow someone who I don’t know and have no idea what they do or what their interests are?

]]> Comment on Children learn faster with CD ROMs by Angelle http://sharp-end-training.co.uk/children-learn-faster-with-cd-roms/comment-page-1/#comment-1481 Angelle Sat, 18 Feb 2012 02:30:40 +0000 http://sharp-end-training.co.uk/blog/?p=127#comment-1481 Nowadays, children learn fast because of our new technologies. That is why they're not behind of any latest of our modern technologies now. Absolutely, they don't need library for there assignments because all of information are in the internet now. Nowadays, children learn fast because of our new technologies. That is why they’re not behind of any latest of our modern technologies now. Absolutely, they don’t need library for there assignments because all of information are in the internet now.

]]> Comment on Free sample complaint letter by Sarah http://sharp-end-training.co.uk/free-sample-complaint-letter/comment-page-1/#comment-1478 Sarah Tue, 17 Jan 2012 17:24:06 +0000 http://sharp-end-training.co.uk/?p=1345#comment-1478 This is not a detailed complaint letter. It doesn't specify the incident the writer is complaining about, which would make it very difficult to investigate. It simply states: “Within seconds my child came running home with blood streaming from her face. I raced down to see what had happened and while one of the men stopped the other had his back to us and continued strimming. My child ended up in hospital and had to have stitches due to the ignorance of these two men. The men had protection and my child did not. It was just stupid to think that they had all the gear but the children on the park were in no danger.” So what did happen? The child had blood on her face but did she fall over or did something from the strimmer hit her? It's not specified. Also using insults like stupid is inadvisable, it's best to stick to the facts. The account of the incident is dramatic but unclear and the letter ends with a threat rather than stating what the writer would like to happen, such as the employees being disciplined. This letter gives into the temptation to rant and rave. It is not clear and level headed and does not point out the facts. This is not a detailed complaint letter. It doesn’t specify the incident the writer is complaining about, which would make it very difficult to investigate. It simply states:

“Within seconds my child came running home with blood streaming from her face.
I raced down to see what had happened and while one of the men stopped the other had his back to us and continued strimming.
My child ended up in hospital and had to have stitches due to the ignorance of these two men.
The men had protection and my child did not. It was just stupid to think that they had all the gear but the children on the park were in no danger.”

So what did happen? The child had blood on her face but did she fall over or did something from the strimmer hit her? It’s not specified. Also using insults like stupid is inadvisable, it’s best to stick to the facts. The account of the incident is dramatic but unclear and the letter ends with a threat rather than stating what the writer would like to happen, such as the employees being disciplined. This letter gives into the temptation to rant and rave. It is not clear and level headed and does not point out the facts.

]]> Comment on The buzz phrase generator – Become an instant expert by Jonathan http://sharp-end-training.co.uk/the-buzz-phrase-generator-become-an-instant-expert/comment-page-1/#comment-1474 Jonathan Tue, 03 Jan 2012 16:27:28 +0000 http://sharp-end-training.co.uk/blog/?p=674#comment-1474 Rhianne - How you doing ? Long time no speaky. You know people who need help? (seriously) send em our way... Oh and Happy New year Rhianne – How you doing ? Long time no speaky.

You know people who need help? (seriously) send em our way…

Oh and Happy New year

]]> Comment on The buzz phrase generator – Become an instant expert by LadyBizBiz http://sharp-end-training.co.uk/the-buzz-phrase-generator-become-an-instant-expert/comment-page-1/#comment-1473 LadyBizBiz Tue, 03 Jan 2012 16:19:58 +0000 http://sharp-end-training.co.uk/blog/?p=674#comment-1473 LOL! Jon - You missed something out of the 'Parallel, transitional, capability' skill-set - washing up after you've made the kitchen look like a bombsite! LOL! Re: Super Ninja #LinkedIn Profile - Brilliant Concept ! I see 100's of people who need your help every day in my line of work! Thanks for featuring our lovely team member @GowerBizAngel recently. Much appreciated. LOL! Jon – You missed something out of the ‘Parallel, transitional, capability’ skill-set – washing up after you’ve made the kitchen look like a bombsite! LOL!

Re: Super Ninja #LinkedIn Profile – Brilliant Concept ! I see 100′s of people who need your help every day in my line of work!

Thanks for featuring our lovely team member @GowerBizAngel recently. Much appreciated.

]]> Comment on The buzz phrase generator – Become an instant expert by Jonathan http://sharp-end-training.co.uk/the-buzz-phrase-generator-become-an-instant-expert/comment-page-1/#comment-1472 Jonathan Tue, 03 Jan 2012 12:50:53 +0000 http://sharp-end-training.co.uk/blog/?p=674#comment-1472 Jos - I think parallel transitional capability (for males) is to make a cup of tea and beans on toast ready at the same time aka multitasking. Jos – I think parallel transitional capability (for males) is to make a cup of tea and beans on toast ready at the same time aka multitasking.

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