Archive for 'Tag Archives: 'Customer Service''

Why your customer service needs to be more like Delboy

For any non UK readers or those in the UK living in another world in the last 20 years, “Only fools and horses” was a massively popular BBC TV comedy program. Two brothers Del – “Delboy” [...]

Why readability is crucial for your business

When we talk about readability, peoples eyes tend to glaze over and think we are going to talk about “school meals operatives” and “vehicle access approval officers” instead of old fashioned “Dinner Ladies” and “traffic wardens” [...]

Singapore English & Customer service

After watching this excellent video from childhoodspeech.com I got thinking. The video highlights the way people from other cultures (specifically Singapore) who don’t speak english as a first language are forced to use only the words [...]


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