Tag: Customer Services

Why readability is crucial for your business

| September 4, 2009 | 0 Comments

When we talk about readability, peoples eyes tend to glaze over and think we are going to talk about “school meals operatives” and “vehicle access approval officers” instead of old fashioned “Dinner Ladies” and “traffic wardens” Wikipedia says that “Extensive research has shown that easy-reading text improves comprehension, retention,  reading speed, and reading persistence.” Now [...]

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The dead lady’s office

| July 27, 2009 | 0 Comments

(Many thanks to Sixdegreesfromdave for this one). Like the asda customer services clip is doesn’t really warrant any comment (apart from wishing that all that effort could be harnessed positively..) Related Blogs Related Blogs on The dead lady’s office

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