Archive for 'Tag Archives: 'Disdain''
Bad Attitude – But is it you or them?
Reading the excellent Ihatehr.com blog post http://ihatehr.com/2008/11/01/an-experience-in-bad-customer-service/ about the lack of customer focused attitude of two workers in a DIY superstore got me thinking about motivation and boredom amongst staff. But is it their fault? Are [...]
Gerry’s Big Decision
Gerry’s Big Decision made its debut last night on Channel 4. It got rave reviews in the Daily Telegraph TV supplement and was a sort of ‘Dragons Den’ meets the ‘Apprentice’ meets ‘The secret Millionaire’. Business [...]
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Commun.it review
Hi Mike I think I signed up to commun_it when you were doing a lot of
Commun.it review
Hi Jonathan, thank you for this great review... I'm glad you find val
The buzz phrase generator - Become an instant expert
Can I be Overall Organisational Concept please. Great post Jon :-)
how to write a customer focused letter
Agreed. I think often big corporations send letters either with the in
How to annoy people on the phone
It's tough being a telemarketer. Somehow I do have sympathy, maybe bec