Bad Attitude – But is it you or them?
September 1, 2009 by Jonathan
Filed under Management
Reading the excellent Ihatehr.com blog post http://ihatehr.com/2008/11/01/an-experience-in-bad-customer-service/ about the lack of customer focused attitude of two workers in a DIY superstore got me thinking about motivation and boredom amongst staff. But is it their fault? Are your staff bored & unmotivated? Leaving aside the obvious “how can they treat their customers (& therefore job) with [...]
Gerry’s Big Decision
July 3, 2009 by Jonathan
Filed under Management
Gerry’s Big Decision made its debut last night on Channel 4. It got rave reviews in the Daily Telegraph TV supplement and was a sort of ‘Dragons Den’ meets the ‘Apprentice’ meets ‘The secret Millionaire’. Business guru Sir Gerry Robinson, ex-head of (amongst others) Granada TV and Coca Cola (Europe) seems to be spending his [...]
