Archive for 'Tag Archives: 'Extensive Research''

Why readability is crucial for your business

When we talk about readability, peoples eyes tend to glaze over and think we are going to talk about “school meals operatives” and “vehicle access approval officers” instead of old fashioned “Dinner Ladies” and “traffic wardens” [...]

Bad Attitude – But is it you or them?

Reading the excellent Ihatehr.com blog post http://ihatehr.com/2008/11/01/an-experience-in-bad-customer-service/ about the lack of customer focused attitude of two workers in a DIY superstore got me thinking about motivation and boredom amongst staff. But is it their fault? Are [...]


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