Bad Attitude – But is it you or them?
September 1, 2009 by Jonathan
Filed under Management
Reading the excellent Ihatehr.com blog post http://ihatehr.com/2008/11/01/an-experience-in-bad-customer-service/ about the lack of customer focused attitude of two workers in a DIY superstore got me thinking about motivation and boredom amongst staff. But is it their fault? Are your staff bored & unmotivated? Leaving aside the obvious “how can they treat their customers (& therefore job) with [...]
