Archive for 'Tag Archives: 'management mistakes''
Customer Services – Not dead just hard to find
This is a simple story of two large corporations. One is large British corporation which is a household name. The other is a US based company with a large internet based presence. Recently, we had a [...]
Why your business needs an (internal) blog
In most business organisations, email has become the standard way of sending information backwards and forwards. If a manager needs to send something to the team, they just send an email. Sales figures, customer service reports, [...]
Train to gain underspends
The training journal has a very interesting story. In these days when Gordon Brown & Alistair Darling are spending all their time getting us to spend more (or in the case of the banks – start [...]
10 Management mistakes
This post in Personnel today is very interesting. We suggest that the type of manager referred to would view paying the relatively small sum of #20 as a waste of money. And then go on to [...]
Free sample complaint letter
This is not a detailed complaint letter. It doesn't specify the incide
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