Tag: management mistakes
Customer Services – Not dead just hard to find
This is a simple story of two large corporations. One is large British corporation which is a household name. The other is a US based company with a large internet based presence. Recently, we had a similar problem with both of them. Company 1 Time spent on helpline (speaking to a human) 51 minutes. Followed [...]
Why your business needs an (internal) blog
In most business organisations, email has become the standard way of sending information backwards and forwards. If a manager needs to send something to the team, they just send an email. Sales figures, customer service reports, whatever. So far so good – but using email as a management tool has a number of weaknesses that [...]
Train to gain underspends
The training journal has a very interesting story. In these days when Gordon Brown & Alistair Darling are spending all their time getting us to spend more (or in the case of the banks – start spending), it seems that Train to gain can’t spend what it already has. Train to gain is a government [...]
10 Management mistakes
This post in Personnel today is very interesting. We suggest that the type of manager referred to would view paying the relatively small sum of #20 as a waste of money. And then go on to waste 20 or 30 times that in hidden costs. Jonathan Senior Chartered Manager
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