Tag: management mistakes

Customer Services – Not dead just hard to find

| February 17, 2009 | 0 Comments

This is a simple story of two large corporations. One is large British corporation which is a household name. The other is a US based company with a large internet based presence. Recently, we had a similar problem with both of them. Company 1 Time spent on helpline (speaking to a human) 51 minutes. Followed [...]

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Why your business needs an (internal) blog

| February 13, 2009 | 0 Comments

In most business organisations, email has become the standard way of sending information backwards and forwards. If a manager needs to send something to the team, they just send an email. Sales figures, customer service reports, whatever. So far so good – but using email as a management tool has a number of weaknesses that [...]

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Train to gain underspends

| January 5, 2009 | 0 Comments

The training journal has a very interesting story. In these days when Gordon Brown & Alistair Darling are spending all their time getting us to spend more (or in the case of the banks – start spending), it seems that Train to gain can’t spend what it already has. Train to gain is a government [...]

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10 Management mistakes

| December 7, 2007 | 0 Comments

This post in Personnel today is very interesting. We suggest that the type of manager referred to would view paying the relatively small sum of #20 as a waste of money. And then go on to waste 20 or 30 times that in hidden costs. Jonathan Senior Chartered Manager

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