Archive for 'Tag Archives: 'Misunderstanding''

Why readability is crucial for your business

When we talk about readability, peoples eyes tend to glaze over and think we are going to talk about “school meals operatives” and “vehicle access approval officers” instead of old fashioned “Dinner Ladies” and “traffic wardens” [...]

Singapore English & Customer service

After watching this excellent video from childhoodspeech.com I got thinking. The video highlights the way people from other cultures (specifically Singapore) who don’t speak english as a first language are forced to use only the words [...]

Speaking and listening skills

Speaking and listening skills In a recent post, we suggested that you should give your customers a good listening to. But what about listening skills? How do we listen ? Here are some suggestions. Are you [...]


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