The Flesch reading ease score
A couple of posts ago, we started talking about readability. Like most things these days, readability can be given a numeric score. The one we tend to use is the Flesch reading ease score. (To see how Microsoft word actually works this out for you, click here) There are other indicators but broadly, they judge [...]
What is negotiation
September 16, 2009 by Jonathan
Filed under Management
What is negotiation? Many of us spend much of the day negotiating without realising it. Here are some examples. A manager or worker from a different department requests that they are allowed to jump the queue. A customer wants additional credit terms for buying a larger item than usual Your children want extra pocket money [...]
Why readability is crucial for your business
September 4, 2009 by Jonathan
Filed under Customer Service, Management
When we talk about readability, peoples eyes tend to glaze over and think we are going to talk about “school meals operatives” and “vehicle access approval officers” instead of old fashioned “Dinner Ladies” and “traffic wardens” Wikipedia says that “Extensive research has shown that easy-reading text improves comprehension, retention, reading speed, and reading persistence.” Now [...]
