Archive for 'Tag Archives: 'santander''

how to write a customer focused letter

A couple of days ago, I ranted about a letter I received from Abbey/Santander. I have calmed down a little now but I still rewrite the letter below for your information. (My good friend, Simon Roskrow [...]

Writing customer focused letters

Quite often when we are writing training courses, we often think “People should know this..” But quite often, they don’t – so we have to tell them. Like the person who was having a facebook fanpage [...]


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