The Flesch reading ease score
A couple of posts ago, we started talking about readability. Like most things these days, readability can be given a numeric score. The one we tend to use is the Flesch reading ease score. (To see how Microsoft word actually works this out for you, click here) There are other indicators but broadly, they judge [...]
Why readability is crucial for your business
September 4, 2009 by Jonathan
Filed under Customer Service, Management
When we talk about readability, peoples eyes tend to glaze over and think we are going to talk about “school meals operatives” and “vehicle access approval officers” instead of old fashioned “Dinner Ladies” and “traffic wardens” Wikipedia says that “Extensive research has shown that easy-reading text improves comprehension, retention, reading speed, and reading persistence.” Now [...]
Free articles on management styles
July 13, 2009 by Jonathan
Filed under Management
Free articles on management styles A colleague of mine recently used the phrase” the airport manager”. By this he meant that sometimes Managers with two hours to kill at the airport have picked up a book at the bookstall usually called something like “Seven styles of management – to solve all your management problems (you [...]
