Forget strategic objectives and course content, if you run any sort of course in a classroom type setting, the first thing delegates want to know is
“what is the lunch like?”
“Is the trainer good looking?”
Will there be chocolate biscuits?”
Will the room be warm enough?”
“Will we be able to leave early?”
We think that it is extremely dangerous to allow your training to live or die depending on your staff’s taste in chocolate biscuits…
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Jonathan Senior is the Chief Executive of the Sharp End Training organisation and founder of the Networking University. He is a Chartered Manager - The gold standard of management in the UK and two time management author. Outside of the workplace, he is an Ironman Triathlete and a qualified Athletics coach.