March 23rd, 2007
We found this on our of our PCs without note as to where it had come from. No intention of copyright theft was intended but we thought it useful to share. The 50 signs of a failing organization is a useful yardstick. Acknowledgements to the author.
The organisation behaves in ways disproportionate to its size. This means small organisations take on the worst traits of big ones, and big organisations think and act in a way that makes the most of their size.
People, despite well-publicised declarations to the contrary, are seen as expendable short-term costs
Reports and investigations are commissioned but recommendations are ‘yes, but..’ed, so little changes for the better.
More managerial tiers exist than are necessary.
Scapegoats are sought to blame for things that go wrong – inhibiting creativity and learning.
Past glories are revelled in, at collective or individual levels – ‘when I was at x I achieved all this’, and ‘we can’t be in trouble, because we have been this good…in the past’
Advertised posts attract few if any applicants. Key posts have to be re-advertised.
The capable people that other organisations want have gone, and there now exists a significant and harmful ’sediment’ of disgruntled people.
More next week
[tags] customer service, business audit, management [/tags]
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