Why our office is bursting at the seams and how you can help

Our office is so full of books that pretty soon we will need our own risk assessment template.

We are continually adding items for sale on Amazon and Greenmetropolis

All items are in very good condition, from a smoke/pet free environment. Where the book has an original CD - this is present but usually has been opened.

Quite a few more yesterday but these don’t seem to be showing - Please check back regularly to pick up a bargain.

[tags] amazon, second hand books [/tags]

CIPD Exhibition Harrogate 19th-20th September 2007

Sharp End Training attended the exhibition as visitors yesterday and attended an interesting presentation about “elearning progress & prospects” by CIPD sage Martyn Sloman

Martyn made a number of interesting points (the slides aren’t up on the website at the time of writing)

Training & Learning must be governed by the learner and the organisation’s business needs - NOT the interests of software companies.

The debate about learning styles is something of a red-herring. If people are motivated enough - they will learn something. He gave the example of a previous employment of his - Ernst & Young.

The story went that if the word went out on Friday afternoon that by Monday, the team should be proficient at synchronised swimming. Then, by Monday, the team would be the best synchronised swimmers ever - the reason? because they were motivated to learn - by any means neccesary.

Interestingly, in response to questions at the end - he said he had come across no useful evidence of wiki’s being used as a successful learning tool.

Very interesting presentation & overview Martyn, thanks.

[tags] CIPD, Harrogate, business needs, software companies, learning, motivation to learn, wiki, Martyn Sloman [/tags]

We “broadcasted ourselves”

It seemed like a good idea to duplicate the training/support videos posted on this site onto youtube

We have also added some funky music because that seems like the done thing.

Here is our page

[tags] training video on you tube, multimedia training [/tags]

Turning javascript on in the firefox browser

If your can’t see our courses correctly, you may need to adjust your web browser settings and make sure javascript is turned on. Javascript is a simple web language used to make websites interactive.

Here are the instructions for the firefox browser

[kml_flashembed movie="http://www.sharp-end-training.co.uk/flash/javascriptonfirefox.swf" height="435" width="580" /]

Turning javascript on in Internet Explorer

If your can’t see our courses correctly, you may need to adjust your web browser settings and make sure javascript is turned on. Javascript is a simple web language used to make websites interactive.

Here are instructions for Internet Explorer

[kml_flashembed movie="http://www.sharp-end-training.co.uk/flash/turningjavascriptonforinternetexplorer.swf" height="435" width="580" /]

[tags] turning javascript on, internet explorer [/tags]

World Cups all over the place…

The Rugby Union World cup started last weekend and the 20/20 cricket world cup starts in a couple of days.

 Both these events include England and Scotland, with Wales & Ireland in the rugby.

With staff likely to want to watch key matches, it is worth revisiting our post about last years football world cup.

http://sharp-end-training.co.uk/blog/2006/06/08/the-world-cup/ 

When sales gets in the way of the day job

We have just been to a branch of a large financial institution to carry out some business.

The first thing that slightly alarmed us was personal callers to the enquiry desk being put through on the phone to a “back office”. This was odd because there were quite a lot of staff who seemed to be “walking about”

We had rather a long time to think about this because there was quite a long queue for the counter.

As it turns out, the reason for this delay was that the cashiers were asking every customer a sales question and getting into a discussion.

“Do you have a mortgage ?”
“Have you made a will ?”

All designed to engage the customer - nothing wrong with that but at the expense of other customers ?

Training is like this - to be successful, training managers must focus on what matters and training needs must be just that - not training

wants

[tags] sales, customer service, training needs, [/tags]

What can change colour but stays the same ?

The NEW Sharp End Training website features a colour change panel so the user can customise the colour of the text headings. User can choose from blue, red, orange, pink, green and black.

User can also change the font size making text bigger or smaller

Find out for your self