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10 more signs of a failing orgnisation

April 10th, 2007
  • Employees, competent or otherwise, feel loathed to leave if they are likely to get substantial redundancy if they just stay on for a little longer. This means those that contribute little, and those that really want to move on stay because leaving would cost them money.
  • Change, if it happens at all, is reactive, in response to events, and rarely proactive.
    Customer complaints are taken personally, or dismissed as the rantings of a few unrepresentative maniacs - if a procedure for handling these exists, it seems designed to parry this valuable customer feedback, so little is learned from complaints, or changed in response.
  • There is inequality of opportunity especially regarding access to learning and development.
    Too many people do not earn the value of their salary or wage, in terms of the contribution they make to profit or effectiveness.
  • Income generation is confused with profitability - the true sources of value creation for customers is not sufficiently well known, which can cause a focus on the wrong activities.
    Employees are unaware of or care about, their legal duties and responsibilities.
  • Key managers are like the Olympic Torch - they never go out creating a feeling of detachment from staff who never see them.
  • People doing the same job are rewarded differently, and in a way that is seen to be unfair.
    Systems and procedures are administered rigidly, without flexibility that both employees and customers expect and need.
  • Stressed people keep this to themselves, fearful of the consequences of making it known that they need help.

    • [tags] customer service, business audit, staff development [/tags]

    jonathan
    Sharp End Training - the UK's leading online training company, works with managers and trainers to get value for money from their training budget. We produce high quality, interactive online training material. Director Jonathan Senior (pictured)and his team work tirelessly to save YOU money. Try a free online training course or sign up for our weekly newsletter.
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