Why this price match scheme isn’t worth the VIP card it is printed on
July 17th, 2007
One of us has just been to the travel agents to buy some foreign currency.
The conversation went something like this;
“What rate do you have for (foreign currency) please, I want £100 cash worth ?”
“That’s 2.20 today - have you been quoted any other rates ?”
“No - I just called in off the street”
“Right, well we have a rate match scheme - if you are quoted a cheaper rate, we will match it”
(Thinks) - That’s very good but if I am quoted a cheaper rate somewhere else - why would I come back here to get THE SAME rate ?
[tags] foreign currency, travel agents, holidays, management, customer service [/tags]
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