Good customer Service

Good customer service

can be very hard to find these days. In the 21st century climate of automation, standardisation and one size fits all, everyone is keen to get the sale and make it easy for you to sign up.

But how to cancel?

I have spoken to people who resort to google to search the website of a service provider for details of how to cancel a product or service. Such is the confusing nature of many sites.

So when I found I wanted to cancel a web based service, I was slightly worried. The only cancellation option was an email address, a rather generic looking “Support@…”

This always worries me because generic emails have a tendency to be ignored right?

But I had no other option

In these cases, the usual reply to expect is something like

“Please email again and quote such and such reference number” or “You need to go to (unadvertised) online ticket/helpdesk”

In short, generally making it difficult for you.

But no

In this case, the service was cancelled and the message confirmed the end date and even gave me a few more credits after my subscription ended just in case I changed my mind.

No arguments, no taking it personal (I always try to make my cancellation requests friendly so it can’t be taken personal).

Just good customer service. Thinking about it – a few credits at the end of the contract cost nothing but it may help retain a customer, which is the name of the game.

What about you ? When did you last get good customer service?