Writing a complaint letter is VERY and I mean VERY hard. When you have something to complain about, you are at you most vulnerable. Your friends or family have most likely been injured or wronged somehow. The temptation is to rant and rave and look for someone to blame and somehow mirror the kindergarten justice we see on TV.

When you write – you need to be clear and level headed and point out the facts.

Here is a sample.

Dear Sir/Madam

Council Workmen – Complaint
On Saturday 24th October 1978 my child was playing in the play area which is situated at the back of our house, when a council van arrived.
Two men got out of the van with grass strimmers. Both had ear protection, both had head protection and both of them had eye protection.

The children continued to play and even sat and watch the men strimming. At no point did the men stick up a sign, usher the children out of the playground or it seems give any thought to their welfare.

Within seconds my child came running home with blood streaming from her face.
I raced down to see what had happened and while one of the men stopped the other had his back to us and continued strimming.

My child ended up in hospital and had to have stitches due to the ignorance of these two men.
The men had protection and my child did not. It was just stupid to think that they had all the gear but the children on the park were in no danger.

The council should be made to recognise their responsibility in this because of their lack of training. They are very lucky I’m not suing them for compensation.

Yours faithfully